This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking through lankahideaways.com.
Personal information we collect
When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or listings that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Information collected during bookings
We do not collect any personal information when you make a booking.
To make a booking from one of our listings, you will be redirected either directly to the hotel website or to our affiliate booking partner, Agoda. Any personal information, such as your name, billing address, payment information, email address and phone number, that you provide to the hotel (including but not limited to its reservations team, manager or owner) or to Agoda during the booking process is subject to the relevant party’s own privacy policy and terms.
None of the information that you share with a hotel or with Agoda while making a booking is shared with us.
How do we use your device information?
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your information
We may share your device information with third parties to help us improve the services we offer.
For example, we use WordPress to power our website. You can read more about how WordPress uses your personal information here: https://automattic.com/privacy/
We also use Google Analytics to help us understand how our customers use our website. Yu can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your device information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This policy was last updated on: 23 August 2019
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@lankahideaways.com